Capital Express Assurance Limited has renewed its commitment to making life insurance policies more accessible to Nigerians through its digital channels.
Speaking on the company’s digital platforms, Managing Director Ms. Bola Odukale said that Capital Express has introduced its mobile app and USSD channels to enable the insurance public to easily obtain life insurance covers. lives and easily process their complaints.
She said: “We created and launched our mobile app so that customers can obtain different life insurance policies, make premium payments, monitor the status of their policies in the business and process their claims faster. without going to our physical branches.
“These platforms are interactive and give our policyholders the ability to engage with us and seek clarification on things they need to know about their policies with the company.”
Odukale said that by using the USSD code, *347*01#, existing customers and future policyholders could access the company’s various products from any part of the country.
She also noted that digital platforms allow users to renew their policies, file any complaints and track all transaction records, which are well detailed on the app.
Apps, she explained, could be installed on mobile phones from the App Store (iOS) and Play Store (Android).
She explained that as a customer-centric organization, Capital Express has ensured that the applications are user-friendly and convenient to use for old and new customers.
“These two features aim to simplify the process of buying insurance and operating insurance policies without having to visit our office or worry about engaging with the organization,” she said. declared.
She added that as a forward-looking organization, the company has continued to invest heavily in technology to meet the current needs of the underwriting public and ensure maximum customer satisfaction.